Please keep in mind our products are handmade with love. We use authentic Austrian crystals which are set by hand. Problems will arise from time to time so please carefully check your order upon receipt to assure that it is complete and correct.
We stand behind our products and strive to maintain a great relationship with our retailers. If you find there is a problem, please notify us within 7 days of receiving your order. We will gladly repair or exchange the identical item with in 7 days of receiving your order.
Repairs or exchanges should be approved through Pink Panache corporate office prior to the return. Approved returns will be given an Return Authorization number (RA#).
Damage can occur by the wearer. Please remind buyers to treat their Pink Panache jewelry with love and respect. Remember that body oils, soap & water, lotions, hairspray, etc. can all cause the metal, beads and crystals to dull or change color. Any repair or exchange older than three months will be reviewed on a case-by-case basis.